Frequently asked questions

What types of cryptocurrencies are available to purchase on the Unabex crypto exchange?

Suppose you want to diversify your crypto portfolio or explore new investment opportunities. In that case, the exchange features various popular coins like Bitcoin, Ethereum and tokens, including the native Unabex. With over 350+ trading pairs to choose from, there's truly something for everyone on Unabex.

How to buy cryptocurrency on the Unabex?

The first step is to sign up through our website or mobile app. Once you've done that, verifying your identity through the KYC process is essential. It sounds like a hassle, but it's critical for your security and the security of other users on the platform. Plus, once verified, you'll have access to all the outstanding opportunities Unabex offers! Once you're all set up, the next step is to deposit some national currency into your account using one of the many payment systems available on the platform. You can even use your Web3 wallet if that's more your style! After you deposit, you're ready to buy some cryptocurrency. You can place an order or use Unabex's currency exchange to make your purchase. Overall, the process is pretty straightforward, and Unabex offers many options to make it as easy and convenient as possible. So if you want to get into cryptocurrency, why not try Unabex?

Why is it better to trade cryptocurrencies on Unabex?

There are many reasons to choose Unabex as your go-to platform for trading cryptocurrencies. At Unabex, we take the security of our clients' funds and personal data very seriously. That's why we store 96% of digital assets on cold wallets and use a Web Application Firewall (WAF) to detect and block hacker attacks, ensuring that funds on Unabex are always safe. To further ensure the security of our platform, we've undergone audits by leading cybersecurity service provider Hacken.io, which specializes in blockchain technologies. These audits and certifications from CER.live in 2022 confirm that Unabex meets the highest security requirements and is one of the most reliable exchanges, with an AAA rating.

What products does Unabex Ecosystem include?

We offer Spot trading, Margin trading, Futures trading*, Unabex Coin, Unabex Earn, and Crypto Borrow. The ecosystem of our products is constantly growing and expanding, so stay tuned. *to meet regulatory requirements, third-party partners eligible to conduct the appropriate activities provide the services related to regulated activities on our platform. Also, the usage of such products may be limited to specific countries and regions – please, review our User Agreement for details.

What is two-factor authentication?

The two-factor authentication feature is a resource that allows you to further secure access to your account, even if someone knows your password. When you log into your account, you will be asked to enter two pieces of information: your password and a 6-digit authentication code. A new authentication code is generated by the authentication application every 30 seconds. We strongly recommend that all our users enable this security feature to prevent any potential unauthorized access to your accounts. This feature is essential to keeping your assets safe, so please take the time to set it up as soon as possible!

In what cases may payment arrive with a delay?

• The user has not passed KYC;

• The user has passed KYC, but has not set up two-factor authentication - the withdrawal amount exceeds $500 in equivalent;

• The user has passed KYC and set up two-factor authentication - the withdrawal amount exceeds $100,000 in equivalent.

When will my order be processed?

Please note that the site administration does not accept, control or interfere with trading on the exchange. Please wait for another user to accept your order, or you can cancel your open order and create a new order with a more competitive price.

How long does it take to get a response from support? How it works?

For the convenience of our users, we have a customer support service that operates 7 days a week, 24 hours a day without breaks or holidays. If you have questions, wishes or suggestions, our specialists are always ready to help you with any problem, as well as listen to suggestions in accordance with the requirements of the service.

When are withdrawal requests processed?

After identity verification, all applications are processed within 3 hours.